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Guest Impressions
Tuesday, 05 June 2018 14:57

City officials at your service

OVER 840 residents were assisted during the Customer Service Roadshows held at malls across the City in May.

The Roadshows were held at Bridge City in KwaMashu, Galleria Mall and Musgrave Centre with officials from the following departments; Electricity, Water and Revenue, Sizakala Customer Service Centres as well as the City Integrity and Investigations Unit (CIIU).

EThekwini Mayor Zandile Gumede interacted with residents reassuring them that trained officials were on hand to assist them with their queries during the Roadshow at Bridge City.

“The decision to bring our services to the people is in keeping with our commitment to our Batho Pele Principles and in response to the numerous complaints received from our customers regarding their bills.”

Further roadshows are planned for the weekend of 9 to 10 June at the Chatsworth Centre, Hammersdale Mall and both Mega City and kwaMnyandu malls.

The following services will be on offer at the Roadshows:

Revenue: Account enquiries, consolidations, transfers, terminations, credit authorities and rebates to senior citizens;

Water: Accounts inquiries, meter readings queries, water leaks and registration of water services;

Electricity: Accounts enquiries, meter readings and checking of applications status and;

Sizakala: Any other Municipal related service enquiries and employment application forms among other services on offer.

EThekwini Municipality News
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